Customers often have questions about our products and the sales and shipping process. Below are some of the most frequently asked questions, grouped into the following categories (click to jump to that section):
You may expand each item by clicking on the question. If there are questions and answers you think ought to be included, just let us know!
What is teething jewellery?
Why do you use silicone beads?
Is the jewellery safe for my baby to chew?
What are all these safety acronyms?
What should I do if a necklace or bracelet breaks?
How do I clean my silicone jewellery?
Can I treat the natural wood rings and beads?
How is this different from amber teething jewellery?
Orders and Payment
Are product prices listed in Canadian or US dollars?
What forms of payment do you accept?
Do you accept credit cards?
What if I don’t have a PayPal account?
Is your payment process secure/encrypted?
I’m not in Canada – can I order from your site?
Shipping and Returns
What shipping options are available?
Will you deliver my order?
Is there a shipping discount for multiple items?
What is your return policy?
Can I sell your teething jewellery in my retail store or booth?
Do you attend trade shows and festivals?
Do you sell the wire jewellery shown on your About page?
Will you create custom pieces of teething jewellery?