Customers often have questions about our products and the sales and shipping process. Below are some of the most frequently asked questions, grouped into the following categories (click to jump to that section):
You may expand each item by clicking on the question. If there are questions and answers you think ought to be included, just let us know!
Product Information
Orders and Payment
Are product prices listed in Canadian or US dollars?
All of our prices are listed in Canadian dollars and payments are also processed in Canadian currency. For customers in the USA, this means that the prices you see only look higher than you will actually be paying in US dollars. You're saving about 25-30% after conversion, so it's like everything is on sale! Take advantage and buy an extra necklace for a friend. 🙂
What forms of payment do you accept?
Our website allows you to pay using PayPal or cash on local delivery or pickup. Other forms of payment are possible (such as Interac e-Transfer, Western Union, etc.) but you should contact us prior to ordering to make this arrangement.
Do you accept credit cards?
When you choose PayPal as your payment option, you will have the choice to use a credit card or to use your default PayPal payment method.
What if I don’t have a PayPal account?
It is not necessary to have a PayPal account to make an online payment. In order to use your credit card to purchase from our shop, choose PayPal as your payment method and then follow the instructions on the subsequent PayPal pages. If you prefer to use cash and are local to the Hamilton area, you may choose Cash on local Delivery/Pickup, and then make arrangements with us to receive your order.
Is your payment process secure/encrypted?
We use PayPal for online payment processing. When you check out from the store, you will be redirected to a secure PayPal page where your credit card and/or PayPal account details will be encrypted throughout your online session, after which you will be returned to the How I Adorn Thee website.
I’m not in Canada – can I order from your site?
Absolutely! We ship all over the world. Once you've entered your address on the checkout page, you'll see the U.S. or international shipping costs per item.
Shipping and Returns
What shipping options are available?
To save you money we ship via Canada Post as non-standard letter mail, rather than sending items as parcels. If you wish to have tracking or insurance on your order, this can be done; but, you'll need to contact us prior to ordering for a shipping quote.
Another option – for orders shipped within Canada – is to have it sent as registered mail for an additional $9, which might be a more affordable option than shipping as a parcel with tracking (this really depends on the weight and destination of the order). Registered mail to destinations outside of Canada must be sent as ExpressPost-USA or include an Advice of Receipt card purchased from Canada Post.
Contact us for more information if you wish to pursue these or any other options. We want to make sure that you get your order as quickly, safely, and inexpensively as possible. We just need to be sure to cover the shipping costs.
What does shipping cost?
To keep prices as low as possible, our shipping options are flat rate per item – the specific rate depending on the country to which the order is being shipped. Other options can be arranged, but you need to contact us prior to placing your order to make alternative arrangements. Flat rate pricing per item is as follows:
Within Canada - $3.50
To the United States - $7.00
Internationally - $11.00
Can I pick up my order?
You most certainly can. Choose Local Pickup (Hamilton, ON) as your shipping option when you check out, and we will contact you to arrange pickup.
Will you deliver my order?
It may be possible to deliver your order, depending on your location. Generally, local delivery is for bulk orders to retail distributors; but, in exceptional cases we may be able to bring it to you. Contact us prior to ordering to discuss your situation.
Is there a shipping discount for multiple items?
Our shipping rates assume only one or two items being ordered at a time. If you are ordering more than this, contact us prior to placing your order and we'll look at the options available.
What is your return policy?
For reasons of health and safety, all sales are final. See our Terms & Conditions for the extended policy and exceptions. In short, we do guarantee materials and workmanship for 30 days. If you notice defects during this period, please contact us to discuss a return for repair, replacement or refund.
Retail Distribution
Can I sell your teething jewellery in my retail store or booth?
We would love to discuss this with you. Wholesale pricing is available to stores that are willing to make a commitment to an ongoing retail distribution partnership. If you have a booth at local trade shows or festivals, we'd also enjoy to explore options to have our jewellery included in your display. We are pleased to highlight our retail distribution partners on our Retailers page.
Do you attend trade shows and festivals?
At this point, we are leaving this to our retail partners who are already familiar faces at local trade shows and festivals. If you are interested in selling our jewellery at your own booth, contact us for more information on our wholesaling arrangements with retail partners.
Miscellaneous
Do you sell the wire jewellery shown on your About page?
At this time our focus is the teething jewellery. Nothing is set in stone and there may be a time when the wire jewellery becomes available. Sign up for our mailing list (when you register for the site or purchase an item) to receive a variety of product announcements; and, keep coming back to the website, as these will be the places that we would announce a new initiative, such as a new style or line.
Will you create custom pieces of teething jewellery?
First and foremost we are focused on creating the styles advertised in the online store, but will always consider reasonable requests. So please don't hesitate to be in touch with your ideas for a custom piece.