What does shipping cost?

To keep prices as low as possible, our shipping options are flat rate per item – the specific rate depending on the country to which the order is being shipped. Other options can be arranged, but you need to contact us prior to placing your order to make alternative arrangements. Flat rate pricing per item …Read more

Will you deliver my order?

It may be possible to deliver your order, depending on your location. Generally, local delivery is for bulk orders to retail distributors; but, in exceptional cases we may be able to bring it to you. Contact us prior to ordering to discuss your situation.

What is your return policy?

For reasons of health and safety, all sales are final. See our Terms & Conditions for the extended policy and exceptions. In short, we do guarantee materials and workmanship for 30 days. If you notice defects during this period, please contact us to discuss a return for repair, replacement or refund.

Can I pick up my order?

You most certainly can. Choose Local Pickup (Hamilton, ON) as your shipping option when you check out, and we will contact you to arrange pickup.

Is there a shipping discount for multiple items?

Our shipping rates assume only one or two items being ordered at a time. If you are ordering more than this, contact us prior to placing your order and we’ll look at the options available.